Policies

Legal and store policies

Brickroom is a children’s construction-toy shop based in Pakistan. These pages are the rules for an order.

• Terms and conditions — What you are buying, how the price works, and how payment is taken.
• Privacy policy — What we store about an order, who else receives it, and how to ask about it.
• Shipping and delivery policy — The shipping charge, where orders leave from, and what happens if we cannot ship.
• Cancellation policy — How to cancel before you pay, and how to cancel a paid order that has not shipped.
• Refund, return and exchange policy — What to do if a set is damaged, incomplete, or not what the page described.
• Complaint-resolution process — How to raise a problem and when you can expect a reply.

Questions go to the contact page.